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Legal

Terms of Service

Last updated: 16 October 2026

These Terms of Service apply to your use of the Kripson Home online store and to every order you place with us. The store is operated by KRIPSON (PVT) LTD, a private limited company incorporated in Sri Lanka under the Companies Act No. 7 of 2007 (Registration No. PV 00377900), at No. 73/25, 5th Lane, Piliyandala 10300, Sri Lanka. Phone and WhatsApp: +94 76 462 5052. Email: brayan@kripson.lk.

Nothing in these Terms limits your rights under the Consumer Affairs Authority Act No. 9 of 2003 or other consumer protection laws of Sri Lanka.

1. Using the store

You must be 18 or older to place an order, or have the permission of a parent or guardian. You agree to give accurate contact and delivery details.

2. Products, photos and descriptions

Our photos show the actual towels we sell. Some photos place the towel on a plain studio background using editing tools, but the towel itself, its colour and its details are not altered. We describe sizes and colours as accurately as we can. Towels are textile products, so sizes can vary by about 2 to 3 cm, and colours can look slightly different on different screens. If something isn't as described, our Refund Policy applies.

3. Prices

Prices are in Sri Lankan Rupees (LKR). The delivery fee is shown on the product page, in the cart and at checkout before you place your order. We don't add any other charges. If a price is shown in error, we will contact you before dispatch, and you can either accept the correct price or cancel for a full refund.

4. How a contract is made

When you place an order, you'll receive an email confirming that we've received it. A contract is formed when we confirm your order:

  • Cash on Delivery: we call or WhatsApp you to confirm the order and address. If we can't reach you after reasonable attempts within 48 hours, we may cancel the order and will tell you by email.
  • Bank Transfer: when we receive your payment in full. We hold unpaid orders for 48 hours, then cancel them.

We may decline or cancel an order (for example, if an item is out of stock, an address can't be served, or we suspect fraud). If you have already paid, we refund you in full.

5. Payment

We accept Cash on Delivery (pay the courier the exact amount in cash) and Bank Transfer (bank details are shown after checkout). We may add other payment methods later. If an order is refused at the door without good reason, we may ask for prepayment on future orders.

6. Delivery

We deliver within Sri Lanka through Citypak. Delivery times are estimates. See our Shipping Policy. Responsibility for the goods passes to you when they are delivered to the address you gave.

7. Returns and refunds

See our Refund Policy.

8. Wholesale and quotations

Wholesale pricing applies from 10 pieces per towel design. Quotations are valid for 14 days unless they say otherwise, and depend on stock being available. Wholesale orders are confirmed when you accept our written quote and pay as the quote states. The quote's terms apply to that order alongside these Terms.

9. Content and intellectual property

The photos, text, logo and design of this store belong to KRIPSON (PVT) LTD and may not be copied without our permission. Citypak and other third-party names belong to their owners.

10. Our liability

We are responsible for losses that are a foreseeable result of our breaking these Terms or failing to use reasonable care. We are not responsible for losses that were not foreseeable, or for business losses on retail orders. Our liability for any order is limited to the amount you paid for it, except where the law does not allow such a limit (for example, death or personal injury caused by negligence, or fraud).

11. Privacy

How we use your data is explained in our Privacy Policy.

12. Governing law

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Disputes will be handled by the courts of Sri Lanka. Please contact us first. Most issues can be solved with a quick message.

13. Changes

We may update these Terms. The version that applies to your order is the one shown when you placed it.

14. Kripson Rewards (loyalty programme)

Kripson Rewards is a free loyalty programme for customers with a Kripson Home account. This section applies from the date the programme launches on our website.

  1. Joining. You join by creating an account. You must meet the age requirement in section 1. One account per person.
  2. Earning. You earn 3 points for every LKR 100 spent on products in an online order, after discounts. Delivery fees do not earn points. We may also give bonus points (for example, a welcome bonus, a birthday bonus or referral rewards) as described on our Rewards page.
  3. Pending points. Points from an order are pending until the order has been delivered and paid in full, plus 7 days. Points for cancelled, refused, unpaid or returned orders (or returned items) are not awarded, or are removed if already given.
  4. Redeeming. 100 points can be exchanged for LKR 100 off a future online order. The minimum redemption is 300 points. Redeemed points become a single-use discount code. One rewards code per order; it can cover up to 50% of the product value and cannot be combined with other discount codes. If an order paid partly with points is refunded, the points used are returned to your account instead of cash.
  5. Referrals. A referred friend gets LKR 200 off their first order of LKR 2,000 or more. You receive 200 points once that order is delivered and paid. Self-referrals, duplicate accounts and referrals obtained through spam are not allowed.
  6. Expiry. Points expire if your account has no earning or redemption activity for 12 months.
  7. Exclusions. Wholesale orders, quoted or invoiced business orders, and in-person sales are not part of Kripson Rewards.
  8. No cash value. Points have no cash value, cannot be sold or transferred, and cannot be exchanged for cash.
  9. Misuse. We may remove points, or close a rewards account, if we reasonably believe it has been used fraudulently or against these terms. We will tell you why.
  10. Changes or ending the programme. We may change or end Kripson Rewards. We will give at least 30 days' notice on our website and by email to members, and points already available to you can be redeemed during that period.