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Legal

Terms & Conditions of Sale

Effective date: 15 October 2026

These Terms & Conditions of Sale (the "Terms") apply to every quotation, sales order, pro-forma invoice, invoice and delivery issued by KRIPSON (PVT) LTD, a private limited company incorporated in Sri Lanka under the Companies Act No. 7 of 2007 (Registration No. PV 00377900), trading as Kripson Home, of No. 73/25, 5th Lane, Piliyandala 10300, Sri Lanka ("we", "us", "Kripson"). Phone and WhatsApp: +94 76 462 5052. Email: brayan@kripson.lk.

"Customer" means the person or business named on the quotation or invoice. "Goods" means the towels and other products listed on it.

Orders placed on our online store are also covered by our Terms of Service, Shipping Policy and Refund Policy. If those documents conflict with these Terms for a wholesale or invoiced order, these Terms apply. Nothing in these Terms limits any right a consumer has under the Consumer Affairs Authority Act No. 9 of 2003 or other Sri Lankan law.

1. Quotations

  1. A quotation is an offer to supply the Goods on these Terms. It is valid for 14 days from its date unless it states otherwise.
  2. Quotations depend on stock being available when the order is confirmed. If stock runs out, we will tell you and offer the nearest alternative, a revised delivery date or a revised quotation.
  3. We may correct clerical or typing errors in a quotation, sales order or invoice. If a correction changes the price, you may cancel before dispatch without charge.

2. Orders and acceptance

  1. An order is confirmed, and a binding contract is formed, when you accept our quotation in writing (signed quotation, purchase order, email or WhatsApp message) and we confirm it, or when you pay the deposit or the full amount requested.
  2. Your own purchase order terms do not apply unless we agree to them in writing.
  3. Changes to a confirmed order (quantities, colours, delivery address or date) must be agreed by us in writing and may change the price or delivery date.

3. Minimum order and wholesale pricing

  1. Wholesale prices apply from 10 pieces per towel design, unless the quotation states otherwise. Colours may be mixed within the same design.
  2. Wholesale prices apply only to the quantities quoted. If a confirmed order is reduced below the quoted quantity, we may re-price it at the applicable rate.

4. Prices, delivery charges and taxes

  1. All prices are in Sri Lankan Rupees (LKR).
  2. Delivery charges are shown separately on the quotation or invoice. Online retail orders are delivered for a flat LKR 500 within Sri Lanka.
  3. Prices include any taxes we are required to charge, unless the quotation or invoice shows tax separately. If we become registered for VAT or another tax, it will be shown on the invoice as required by law.
  4. Bank charges for transfers made to us are paid by the Customer.

5. Payment

  1. Retail orders: Cash on Delivery, or Bank Transfer before dispatch.
  2. Wholesale and invoiced orders: unless the quotation or invoice states other terms, payment in full is due before dispatch. For large or special orders we may ask for a deposit (usually 50%) on confirmation, with the balance before dispatch.
  3. Credit terms are only given if agreed in writing. The invoice is then due within the number of days stated on it.
  4. Payments must quote the invoice or order number. A payment is only treated as received once the funds have cleared in our bank account. Cheques are accepted only by prior agreement and are subject to realisation.
  5. If an invoice is overdue, we may suspend further deliveries, cancel unfulfilled orders, and recover reasonable collection costs as the law allows.

6. Delivery

  1. We deliver within Sri Lanka through our courier partner Citypak, or by other arrangement for large orders.
  2. Delivery dates are estimates. We are not liable for reasonable delays outside our control, but we will keep you informed. If a delay exceeds 30 days from the estimated date, you may cancel the undelivered part of the order for a refund of any amount paid for it.
  3. We may deliver an order in instalments. Each instalment may be invoiced separately.
  4. You must make sure someone is available to receive the delivery at the agreed address. If delivery fails because of incorrect details or no one being available, redelivery may be charged.

7. Ownership and risk

  1. Risk in the Goods passes to you on delivery to the agreed address.
  2. Ownership of the Goods stays with KRIPSON (PVT) LTD until we have received payment in full for them. Until then, you must keep them identifiable as our property.

8. Inspection, shortages and damage

  1. Please check the Goods when they arrive.
  2. Wholesale and invoiced orders: report shortages, wrong items or visible damage within 48 hours of delivery, and any other defect within 7 days. Include the invoice number and photos.
  3. Retail orders: report any problem within 7 days of delivery, as set out in our Refund Policy.
  4. For a valid claim we will, at our choice, replace the Goods, make up the shortage, or credit or refund the price of the affected Goods and related delivery charge.

9. Product description and tolerances

  1. Our towels are terry cotton textiles made in India. Sizes may vary by about 2 to 3 cm from the stated measurement, and weight may vary slightly.
  2. Colours can vary slightly between production batches (dye lots) and from how they appear on screens. For large orders, we recommend ordering all pieces you need to match at the same time.
  3. Samples and photos show the type and look of the Goods. Small natural variations are not defects.

10. Returns and cancellations

  1. Retail orders: our Refund Policy applies, including change-of-mind returns of unused, unwashed items within 7 days.
  2. Wholesale and invoiced orders: Goods may only be returned for a valid claim under section 8. Change-of-mind returns are not accepted, unless we agree in writing.
  3. A confirmed wholesale order may be cancelled before dispatch. We may keep or charge any costs we have reasonably incurred (for example, stock ordered specifically for you). Deposits for special or custom orders are non-refundable, except where we cannot fulfil the order.
  4. For hygiene reasons, used or washed towels cannot be returned unless they are faulty.

11. Product care and warranty

  1. We warrant that the Goods are free from manufacturing defects when delivered.
  2. This warranty does not cover normal wear, pulled loops, colour fading or damage caused by bleach, harsh chemicals, very hot washing or drying, or not following the care instructions.

12. Limitation of liability

  1. Our total liability for any order is limited to the price paid for the Goods in that order.
  2. We are not liable for indirect or consequential loss, including loss of profit, business or goodwill.
  3. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.

13. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, floods, fuel shortages, strikes, shipping or customs delays, curfews, government action or courier disruptions. We will tell you as soon as reasonably possible and agree a new delivery date, or refund any amount paid for Goods we cannot supply.

14. Personal data

We use the contact and delivery details on quotations and invoices only to supply and support your order and to keep the records the law requires, as explained in our Privacy Policy, in line with the Personal Data Protection Act No. 9 of 2022.

15. General

  1. These Terms, with the quotation or invoice, are the entire agreement for the order. Any variation must be agreed in writing (email or WhatsApp counts).
  2. If any part of these Terms is found unenforceable, the rest remains in force.
  3. We may update these Terms from time to time. The version on this page on the date of your quotation or order applies to that order.

16. Governing law and disputes

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Please contact us first. We will try to resolve any issue quickly and fairly. If a dispute cannot be resolved, it will be decided by the competent courts of Sri Lanka.

17. Contact

KRIPSON (PVT) LTD · Reg. No. PV 00377900
No. 73/25, 5th Lane, Piliyandala 10300, Sri Lanka
Phone / WhatsApp: +94 76 462 5052 · Email: brayan@kripson.lk