Legal

Refund Policy

Last updated: 15 October 2026

We want you to be happy with your towels. This policy explains what to do if you're not. It does not affect your rights under Sri Lankan consumer law.

1. Damaged, faulty or wrong items

If your order arrives damaged or faulty, or isn't what you ordered, tell us within 7 days of delivery. Email or WhatsApp us your order number and a photo. We will:

send a replacement, or
refund the item and the delivery fee.

You choose which. We arrange and pay for the collection of the item.

2. Changed your mind

You can return items within 7 days of delivery if they are unused, unwashed and in their original packaging. For hygiene reasons, we can't accept towels that have been used or washed, unless they are faulty.

Contact us first, and we'll tell you where to send the item.
You pay the return delivery cost.
We refund the item price once we receive the item and check it. The original delivery fee is not refundable for change-of-mind returns.
Exchanges for another colour or size depend on stock.

3. Items we can't take back

Used or washed towels (unless faulty)
Wholesale orders made to your specification. The terms in your quote apply

4. How you're refunded

Because we accept Cash on Delivery and Bank Transfer, refunds are paid by bank transfer to an account in your name, within 7 working days after we approve the refund. We'll ask for your account details by email or phone. We never ask for passwords or card PINs.

5. Refused or unclaimed Cash on Delivery parcels

If a COD parcel is refused without good reason or can't be delivered because the contact details were wrong, we may ask for prepayment on your future orders.

6. Contact